Avisena Reimbursement Management System
Avisena’s proprietary collections technology is called the Reimbursement Management System. The Reimbursement Management System is designed to organize collection items into the most efficient configuration from a work perspective. Health care collections are a particularly labor intensive process because of the level of inefficiency introduced by the third-party payers. For instance, a typical collections or eligibility telephone call may take 15 to 45 minutes due to a prolonged hold time. Given this, Avisena’s mission is to minimize the number of calls needed and to resolve every collection item.
Third-party payers deny claims for many different reasons. At present, there are approximately 500 different reasons in use. Working these, one-by-one is difficult, intrusive and inefficient. The Reimbursement Management System organizes these incidents in the most efficient manner so that they may be worked together.
- Organizes inefficient collection tasks in the most efficient manner.
- Allows collectors to utilize the system on multiple incidents at once.
- Provides a mechanism for quantifying outstanding collection issues.
- Provides a mechanism for all parties involved in the collections process to interact.
The Reimbursement Management System provides the following benefits:
